Morrisons, a leading supermarket chain in the UK, offers a convenient online grocery shopping service called Food to Order. This service allows customers to browse and purchase a wide range of groceries online and have them delivered to their doorstep or collected from a designated pick-up point. In this article, we will explore the various aspects of Morrisons Food to Order, including its features, benefits, ordering process, delivery options, and customer feedback.
How to Order from Morrisons Food to Order
Ordering from Morrisons Food to Order is a straightforward process:
Visit the Morrisons website or app: You can access the Food to Order service through the Morrisons website or mobile app.
Create an account: If you are a new customer, you will need to create an account by providing your personal details and delivery address.
Browse and select products: Browse the online catalog and add the desired products to your cart. You can use the search bar or filter options to find specific products.
Choose your delivery or collection option: Select your preferred delivery slot or collection time.
Checkout: Proceed to the checkout page and review your order. Enter your payment details and confirm your order.
Track your order: Once your order is placed, you can track its progress online or through the app.
Delivery and Collection Options
Morrisons Food to Order offers a variety of delivery and collection options to suit different customer needs:
Home Delivery: Customers can have their groceries delivered to their doorstep at a convenient time.
Click & Collect: Customers can collect their orders from a designated pick-up point at their chosen store.
Express Delivery: For those who need their groceries quickly, Morrisons offers express delivery options.
Benefits of Using Morrisons Food to Order
There are several benefits to using Morrisons Food to Order:
Convenience: Shopping online saves time and effort, especially for busy individuals.
Wide selection: The online catalog offers a vast range of products, including seasonal and specialty items.
Competitive prices: Morrisons offers competitive prices on many products.
Special offers and discounts: Customers can avail of exclusive online offers and discounts.
Delivery flexibility: Customers can choose their preferred delivery or collection time.
Order tracking: Customers can track their orders online or through the app.
Customer support: Morrisons provides excellent customer support to assist with any queries or issues.
FAQs
What is Morrisons Food to Order?
Morrisons Food to Order is designed to assist customers in catering for special events by offering a curated range of seasonal food and drink products. Orders can be placed online, with options for home delivery or in-store collection.
How do I place an order?
To place an order, visit the Morrisons website and navigate to the Food to Order section. Browse the available products, add desired items to your basket, and proceed to checkout. During checkout, select your preferred collection store and time slot. Payment details are entered at checkout, with the actual payment processed upon collection or delivery.
Can I still order Food to Order items in-store?
Food to Order items can no longer be ordered in-store. However, assistance with setting up an online account is available at the customer service desk. For those unable to order online, a phone service is available at 0345 611 6111, selecting option five.
Is there a minimum order value?
There is no minimum order value for the Food to Order service, except during Christmas, when a minimum order value of £20 applies.
How is payment processed?
Unlike previous procedures requiring a deposit, the current process involves entering card details during checkout, with payment taken at the time of collection or delivery.
Can I have my order delivered?
Yes, home delivery is available in selected stores and locations. During the ordering process, you can choose between home delivery and Click & Collect options.
How is the food presented?
Freshly made items, such as platters and cakes, are presented in recyclable trays, ready for serving. Canapés and finger foods come in sealed packaging with reheating instructions if applicable. ‘Ready to cook’ items are packaged with cooking and storage information to ensure optimal freshness and taste.
Why am I unable to order certain products for my chosen date?
Each product listing indicates the minimum preparation time required. If your selected collection or delivery date does not accommodate this preparation time, the product may appear as out of stock. Ensure that your chosen date allows for the necessary preparation period.
How do I collect my order?
Arrive at your selected store during the designated collection time. Staff will assist in retrieving your order, and payment will be processed at that time. It’s important to adhere to your collection slot to maintain efficient service.
Can I amend or cancel my order?
You can amend your order up until a specified time before the collection or delivery date, as indicated in your confirmation email. To make changes or cancel your order, log into your account and follow the provided instructions. For further assistance, contact customer service.
What should I do if I’m unhappy with my order?
If you’re dissatisfied with the quality of a product or the service received, you can reach out to Morrisons’ Customer Service Team for assistance. Complete the contact form available on their website, selecting the appropriate subject for your enquiry.
Are there any recent issues with the Food to Order service?
Recently, some customers experienced disruptions due to technical glitches affecting online orders and the More loyalty card. Morrisons has apologized for the inconvenience and is offering a 10% discount to affected customers. They have also adjusted prices to regular rates for all customers to mitigate the impact.
To conclude
In conclusion, Morrisons’ Food to Order service provides a streamlined and convenient way to cater for various occasions, offering a wide range of products and flexible options for collection and delivery. By understanding the ordering process, payment methods, and available support, customers can effectively utilize the service to meet their catering needs. Staying informed about any service updates or issues ensures a smooth experience. For personalized assistance or further enquiries, Morrisons’ Customer Service Team is readily available to help.
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